by Emily Carter | Oct 2, 2026 | Blog
A customer left a Google review after a disappointing visit, then returned and had a better experience. They may want their review to reflect both events, or simply correct something they wrote earlier. The original review can be updated by its author without asking...
by Emily Carter | Oct 2, 2026 | Blog
Your Google Business Profile says what kind of business you run, but customers also need to know whether you do the particular job they need. A category and a service entry answer different parts of that question. Putting every offering into the category list can make...
by Emily Carter | Oct 1, 2026 | Blog
A regular customer comes back every month, but your checkout message treats each visit as a first visit. The same Google review request arrives again, even after they have already responded. Asking repeat customers for Google reviews works better when your team...
by Emily Carter | Oct 1, 2026 | Blog
A customer leaves a review, but it appears on a second Google listing for your business. Another customer finds the profile your team normally manages. Before removing either result, establish whether you are looking at a genuine duplicate, a separate eligible...
by Emily Carter | Sep 30, 2026 | Blog
You sent a customer your Google review link and heard nothing back. It is tempting to send another message immediately, especially when the customer said they would leave a review. A useful reminder gives them another opportunity without turning an optional favor into...
