When Google Says You’re Closed but Your Doors Are Open

Your lights are on, the team is ready, and Google tells a customer you are closed. Before changing the entire weekly schedule, check exactly what the customer sees. Incorrect opening hours, a holiday exception and a business marked temporarily closed need different...

Why Google Can’t Find Your Business Even by Name

A customer searches for your business by name and still cannot find its Google profile. Before changing everything on the listing, separate three questions: can you manage the profile, can someone open it publicly, and does it appear for the search they actually...

Your Business Moved. Where Did Your Google Reviews Go?

The moving boxes are unpacked and your new address appears on Google, but the reviews you earned at the old location seem to have disappeared. Before treating them as permanently lost, work out what changed on Google as well as in the business. Updating one profile,...