by Emily Carter | Oct 2, 2026 | Blog
Your Google Business Profile says what kind of business you run, but customers also need to know whether you do the particular job they need. A category and a service entry answer different parts of that question. Putting every offering into the category list can make...
by Emily Carter | Oct 1, 2026 | Blog
A regular customer comes back every month, but your checkout message treats each visit as a first visit. The same Google review request arrives again, even after they have already responded. Asking repeat customers for Google reviews works better when your team...
by Emily Carter | Oct 1, 2026 | Blog
A customer leaves a review, but it appears on a second Google listing for your business. Another customer finds the profile your team normally manages. Before removing either result, establish whether you are looking at a genuine duplicate, a separate eligible...
by Emily Carter | Sep 30, 2026 | Blog
You sent a customer your Google review link and heard nothing back. It is tempting to send another message immediately, especially when the customer said they would leave a review. A useful reminder gives them another opportunity without turning an optional favor into...
by Emily Carter | Sep 30, 2026 | Blog
Your lights are on, the team is ready, and Google tells a customer you are closed. Before changing the entire weekly schedule, check exactly what the customer sees. Incorrect opening hours, a holiday exception and a business marked temporarily closed need different...
by Emily Carter | Sep 29, 2026 | Blog
A paid invoice gives you a useful place to ask for a Google review: the message confirming that the transaction is complete. The challenge is making the invitation feel separate from the payment itself. A customer should receive their receipt, understand their...
